Many hospital visits are not planned and the last thing a patient or family member should worry about is whether they remembered to charge their smartphone or bring their own charger. The waiting room is a place of anticipation, anxiety, joy and sadness, as loved ones sit in expectation to learn the status of their children, parents, relatives and friends. In today’s connected world, the mobile phone has become a primary instant form of communication to relatives & friends who can’t be there.
Increasingly, and perhaps even more importantly, the smartphone is the end-point in a multi-node healthcare network. The Continuous Connected Care world of healthcare greatly increases reliance on mobile hand-held devices. Intelligent apps for confidential communication with providers, electronic health record storage, health monitoring, information gathering and sharing, are all exploding in quality and quantity. Mobile devices are now keystones in powerful and interdependent mHealth and telemedicine networks. Clearly therefore a Brightbox can be one of the most valued physical amenities that a hospital or healthcare facility can offer to patients in waiting rooms.
Safety and security of recharging stations and their associated platforms are paramount, because the mobile device has become a de facto medical device. The data on these devices should only be accessible to patients and authorized staff. Staff themselves have clinical mobile devices whose integrity must be guarded.
Brightbox was a welcomed solution to our repeated guest requests to borrow a cell phone charging cord. We are very pleased with the product and we have received numerous guest compliments on how easy it is to use. Guests have also commented how nice it is for Orlando Health to offer such a wonderful complimentary amenity. The charging station looks beautiful in our lobbies and guests are always stopping by to look at it.
Not only has Brightbox improved our patient and guest experience, it’s also being used by our team members. In this day and age, a charged cell phone is a must have. I’m proud that Orlando Health chose to offer this service to patients, guests and team members so they can stay in touch with their loved ones.
Customer Relations Manager, Arnold Palmer Medical Center
Patients and visitors have commented on surveys, Facebook and Twitter about their positive experience using this technology, and Brightboxes have been installed in a number of health systems following their introduction here at Baystate Health.
A year ago, our Patient & Family Advisory Councils, social workers and engineering staff voiced concern that patients and families were unable to communicate when their cell phones lost their charge, and purchasing, lending and installing charging cords was unsustainable. One year later, we are pleased to see that 6,375 people have used these machines 11,180 times to restore their communication devices.
VP, Marketing and Public Affairs, Baystate Health